Change, Dealing with/Managing

Thirty-five years ago, Susan J. Ellis published an article in the Journal of Voluntary Action (now Nonprofit and Voluntary Sector Quarterly) entitled “Research on volunteerism: What needs to be done.” Ellis mused – in 1985 – that the only subject at that time that seemed to attract the attention of researchers was 'motivation,' addressing the question of "why would these people work for free?!"

Fast forward to the 21st century. In this issue, Laurie Mook reviews a comprehensive study of research on the management of volunteer resources that examines the relationship between HR practices and performance. We then invite you to contribute your ideas for future research. What research questions should we be asking on this topic in today's context? 

This special issue devoted to e-Volunteerism’s Co-Founder Susan J. Ellis begins with a feature by Rob Jackson, the Journal’s new Editor-in-Chief. In this article, Jackson reflects on the legacy of Ellis and her life’s work, including how and why she started the profession’s first online journal 20 years ago. He also shares reflections on Ellis’ work that has emerged in the last 17 months since her passing. And he looks ahead to the future of e-Volunteerism by sharing, he writes, some “exciting news and plans about the future for the Journal.”

In this Voices, co-editor Tracey O’Neill talks with leaders of volunteers about the value of podcasts, those video/audio presentations that now cover every topic around the world and can be accessed via computers, cell phones, and tablets. Through her interviews with experienced podcast users Meridian Swift, Jennifer Bennett, and Tobi Johnson, O’Neill uncovers the benefits of podcasts for leaders of volunteers, and explains what podcasts offer to the volunteer sector. O’Neill also explores how to manage expectations for this newly ubiquitous communications tool as she hears from voices in the field.

 

Now more than ever, technology is playing an all-encompassing role in keeping nonprofits and volunteer programs going. While volunteer-matching apps and social media platforms have been around for a while, social distancing takes us to a whole other level in terms of technology use. In this issue of Research to Practice, Laurie Mook looks at a study of nonprofits in Hong Kong which explored in-depth how technology reconfigured their volunteer management. We focus mainly on the challenges these nonprofits faced to highlight the limitations and unintended negative consequences of going online. The study also suggests several ways to optimize online volunteer resource management, including how to engage your volunteers while programs are put on hold.

“After 12 years at the helm of a leading faith-based volunteering charity, I have decided to retire.” So writes Leonie Lewis, MBE, who has been Director of the Jewish Volunteering Network (JVN) since its inception in the UK in 2007. Having recently chosen to retire from her role, she reflects in this personal e-Volunteerism essay on the changing trends she has seen in volunteering over the last decade and on how the community can adapt to maximize the impact that volunteers make.

 “I leave with many questions that still need to be asked and many that I’ve hopefully answered through my time with the organization.  Do I leave the charity in a good place? Have I made a difference? And what is my legacy?” In this poignant reflection, Lewis tries to answer her own questions. In the process, she reveals some changes, challenges, and insights into volunteering that will no doubt resonate with the entire profession.

In this Voices, co-editor Tracey O’Neill reviews a new book called The Disruptive Volunteer Manager by well-known volunteer manager Meridian Swift. As O’Neill explains, the new book lays out six steps to increase awareness of volunteers and to try and elevate volunteerism by disrupting the volunteer management norm in a forward-moving way. Swift, who has more than two decades of volunteer management experience, calls it a “step by step journey to setting a new normal, one in which leaders of volunteers unleash the potential that awaits.”  And O’Neill provides an assessment of Swift’s new book that promises to “reframe, redefine, reshape, and re-imagine” volunteer management.

With technological advances growing at an ever-frantic pace, questions and concerns have been raised about the intersection of technology and volunteers. Are technological advances such as robotics, artificial intelligence, drones, and computers likely to displace many volunteer professions? Will these advances potentially leave millions out of traditional work roles? And what of voluntary roles? Is it likely that robots and other technology might eventually replace many volunteer roles? And is this a good thing or not?

In this feature, Andy Fryar, e-Volunteerism’s intrepid manuscripts developer who knows a thing or two about technology, explores answers to all of these questions, reviewing possible implications for both the volunteer and paid workforces. If a robot is primed to steal your volunteers, Fryar will let you know.