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S#%& Words We Need To Stop Saying: Words and Phrases to Erase from the Lexicon of Volunteer Management

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In this Points of View, Erin R. Spink and Rob Jackson share their thoughts on the words and phrases that no longer serve the volunteer engagement profession – and, they argue, could actually hurt us. They also present and review new ways to communicate about the volunteer management field. Beyond the simplistic and basic, they argue that a committed and consistent change in the language used by leaders of volunteers could be transformative for us all.