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Volunteer Centers and Infrastructure

The Uncertain Future of Local Volunteer Centers

Local volunteer centers exist in many countries around the world. Granted, they operate under different names and reflect regional differences in the specific things they do, but all volunteer centers have a surprising number of things in common, such as matching volunteers with organizations or working to develop and promote volunteer opportunities.

While one can find effective and creative volunteer centers in scattered places, authors Rob Jackson and Susan J. Ellis argue, however, that the majority of volunteer centers face an uncertain future. They note that most of these centers have never lived up to their potential, never received adequate funding and staffing, and never developed much visibility in their communities. The big question, the authors wonder, is “Why?”

In this Points of View, Jackson and Ellis look closely at the uncertain future of local volunteer centers, officially opening the debate on the issues and quandaries now confronting this part of the volunteer world.

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Connecting Volunteer Program Managers Across the State in Victoria, Australia

Australia has seen its share of natural disasters – most notably bushfires and floods – and the surge of spontaneous volunteering each emergency produces. While recent attempts to register volunteers in advance of a disaster are useful, too few are actually activated during an emergency because local officials do not have the resources or skills to coordinate them. In the spring of 2012, with the annual bushfire season right around the corner, Volunteering Victoria, the peak volunteering body for the State of Victoria in Australia, had a simple idea: Why not create a platform that links volunteer program managers across the state in times of emergency?

Launched in January 2013, the Volunteer Program Manager Register now has 70 skilled and experienced volunteer program managers ready to respond to calls for assistance in times of emergency and natural disaster in Victoria, Australia. In this feature article, author Alicia Patterson, the marketing and communications manager for Volunteering Victoria, explains how this Register is meant to work, and how it helps the helpers coordinate volunteers who are keen to assist with recovery efforts when disaster strikes. 

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The Volunteer Impact Program (VIP) Revisited: An Update on an Innovative Approach to Strengthening Volunteer Engagement Capacity

In 2010, United Way of King County, in partnership with 501 Commons, launched the Volunteer Impact Program (VIP) in Seattle, WA.  Now moving into its third year of operation, this free program provides volunteer management training, assessment and consulting services to local nonprofits to strengthen their ability to deliver services through the effective involvement of volunteers. In a 2011 article called “The Volunteer Impact Program (VIP): An Innovative Approach to Strengthen Volunteer Engagement Capacity,” e-Volunteerism introduced the VIP model, shared some preliminary results for participants and discussed lessons learned in delivering this intensive program to local nonprofits. In this new feature, authors Nikki Russell and Liahann R. Bannerman revisit VIP and report on some exciting long-term positive results and the challenges of delivering VIP to nonprofit organizations.

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The IYV+10 World Volunteering Conference, Singapore

An important international event on the global volunteering agenda kicked off 2011: the 21st World Volunteering Conference in January, sponsored by the International Association for Volunteer Effort (IAVE) and hosted in Singapore. The conference marked 10 years since the world celebrated the United Nations’ International Year of Volunteers (IYV), so the UN is calling the 10th anniversary “IYV+10.” The Singapore event explored the changes that have occurred over the past decade and looked ahead at new trends.

As always, e-Volunteerism hit the ground running at the conference, covering the event. In this Voices, e-Volunteerism staffer Andy Fryar provides a photographic montage of some of the conference highlights and also shares his own thoughts on what he calls "the most well-run conference event I have ever had the opportunity to attend." Fryar also presents an audio interview from the conference with Laurence Lien, CEO of the National Volunteer & Philanthropy Centre in Singapore.

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The Volunteer Impact Program (VIP): An Innovative Approach to Strengthen Volunteer Engagement Capacity

In February 2010, United Way of King County in Seattle, Washington, launched an intensive volunteer management capacity-building model in partnership with Executive Service Corps of Washington. Called the Volunteer Impact Program (VIP), it was designed to help food banks and meals programs more effectively recruit, involve and retain high-value volunteers. During this nine-month program, key staff benefited from cohort-based training and peer learning, and worked with volunteer consultant teams to assess volunteer management capacity and develop action plans. They also received small grants to implement key elements of their action plans.  

This e-Volunteerism feature article offers a summary of the VIP experience. It shares the preliminary results for VIP participants, and identifies lessons learned in delivering an intensive volunteer management capacity-building program to local nonprofits

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