Training Ideas, Resources, Tools

Sarah Jane Rehnborg has more than a decade in the classroom – teaching volunteer management on the graduate level to students from public affairs, business management, social work, communications, fine arts and other areas of specialization. Along the way, Rehnborg found some interesting resources and methods to convey some of the key concepts in volunteer management. Since her students are frequently new to studying volunteer issues, these teaching tools are equally applicable to any audience that needs to be educated about our field.

In Part 1 of this article presented here, Rehnborg explores a teachnique for developing role-play scenarios and the use of current events in the classroom. In Part 2, presented in the next issue of e-Volunteerism, Rehnborg features ways to explore critical thinking skills, the value of guest speakers and the complexity of internship experiences. In both, Rehnborg shares useful resources that will inform your own knowledge of the field, while helping you develop presentations that capture critical volunteer managemnt issues for paid colleagues and volunteers as they learn the ropes of working with the community.

In this issue, guest author Emma Corrigan shares resources that enable volunteers to summarize meaningful information about their volunteering experience – and turn it into great material for their CVs or résumés. Corrigan, a Volunteer Coordinator for the housing and homelessness charity called Shelter in England and Scotland, presents this step-by-step activity as a way to support, thank and provide development for volunteers.

Granted, many volunteer resources managers do not necessarily see the daily, frontline work of volunteers – a reality that makes Corrigan’s training design all the more useful. Corrigan’s simple yet innovative design highlights how easily others in the organization can share responsibility for recognizing volunteers' contributions. And by helping volunteers turn their experiences into résumé-building narratives, Corrigan shows how an organization can provide a very individual "thank you" to each volunteer. 

Leaders of volunteers often feel pressured to know the right responses or to solve all the problems presented to them. In this Training Designs article, Sue Jones challenges this perception. Jones asks volunteer leaders to consider the value of supporting individuals and helping them self-identify their own solutions, and then reflect on what they learn from their volunteering experiences.

According to Jones, the volunteer field can benefit from techniques used in the coaching field, which emphasize the use of insightful questions and focus on listening rather than telling or explaining. Jones shares examples of how leaders of volunteers might adapt these techniques in working with volunteers. She describes some of the key skills required in this reflective practice approach, and provides practical tips to help volunteer leaders start and practice this questioning approach.

Take a tour of some of the technology tools currently being used in learning design and delivery.  In this issue, Sue Jones introduces a range of new learning platforms and explores the potential for organisations to further develop and enhance the ways they train volunteers. Jones also reviews some of the familiar and less familiar terms and labels emerging from this area, including social learning, e-learning and m-learning, with examples from her own and others’ experiences. And she provides comment and insight on some of her favourite learning technology articles and blogs, all designed  to help readers discover more about this evolving field.

As the new editor of the Training Designs section, Sue Jones shares her perspective on the importance of training in volunteer management. In her first column for e-Volunteerism, she notes that training is not the same as learning, and that leaders of volunteers need to recognize all the opportunities to increase the skills and understanding of every volunteer. In fact, she makes the case that concern for learning is vital to each stage of a volunteer’s experience, from newcomer to veteran. After reading this Training Design, we predict you’ll look at training from a whole new viewpoint and become more intentional in daily training activities. 

How many of you have actually taken the time to create a strategy for your own professional development? Have you considered what you would like to achieve professionally over the next year or the next five? So many of us discuss the need to professionalize volunteer management so that our organizations will value volunteers and the work we do, leading to greater investment in volunteerism and viewing us as internal experts. But for that to occur it must start with each of us. 

According to Sheri Wilensky Burke and Gerald (Jerry) Pannozzo, it's important for each individual to invest in professional development. There are many strategies out there to accomplish this: subscriptions to publications such as this one; memberships in professional associations, attending conferences and workshops; mentoring; and the strategy Burke and Pannozzo describe as peer career coaching. In this feature article, read how these long-time colleagues used peer career coaching to collaborate on a mutual support plan to increase their professional skills and opportunities. After reading, perhaps you can, too. 

In 2010, United Way of King County, in partnership with 501 Commons, launched the Volunteer Impact Program (VIP) in Seattle, WA.  Now moving into its third year of operation, this free program provides volunteer management training, assessment and consulting services to local nonprofits to strengthen their ability to deliver services through the effective involvement of volunteers. In a 2011 article called “The Volunteer Impact Program (VIP): An Innovative Approach to Strengthen Volunteer Engagement Capacity,” e-Volunteerism introduced the VIP model, shared some preliminary results for participants and discussed lessons learned in delivering this intensive program to local nonprofits. In this new feature, authors Nikki Russell and Liahann R. Bannerman revisit VIP and report on some exciting long-term positive results and the challenges of delivering VIP to nonprofit organizations.

Want to elicit an “ah-ha!” moment from people who think too narrowly about what volunteering is and who does it?  The “Personal Volunteer History” worksheet provided in this Training Designs article is the core of a training exercise that will do just that. It will help:

• Demonstrate to paid staff or members of the general public that everyone has been (and probably still is) a volunteer in some way, although that label might not be applied to the activity. So it’s a great way to start an introductory workshop or course about volunteering, particularly the issue of vocabulary making much of volunteering invisible.
• Guide a screening interview – of both volunteers and employees – to gauge the candidate’s personal understanding of volunteering.
• Structure volunteer orientation sessions and even recognition events, putting the service that volunteers do for your organization into personal context.

Generally the hardest part of the exercise is getting participants to really think back on what they have done over their lives (the older the respondent, the more they need to remember!). But the worksheet’s greatest value is in the reflection and discussion it can generate, which is something e-Volunteerism readers can appreciate.