Training Ideas, Resources, Tools

Free, live-streaming video platforms like Facebook Live, Twitter’s Periscope, and YouTube Live allow users of smartphones or tablets to live stream something they are viewing in person so that people off-site can view and share in it, too, in real-time – events, speeches, announcements, celebrations, and more.

The keyword here is live. Viewers watch the video at the same time it’s being filmed. While videos are recorded on Facebook and available after the live event (just like on YouTube), the draw for Facebook viewers is that they can view the event as it is happening, in real time. As with other Facebook posts, they can even join in by commenting.

Could Facebook Live and other live-streaming video platforms be used to celebrate volunteers? Welcome new volunteers? Educate and train volunteers? Recruit new volunteers? “Sure!” argues Jayne Cravens, an internationally-recognized volunteer management researcher, consultant, and trainer. In this e-Volunteerism feature, Cravens outlines some captivating ideas for how to embrace live-streaming video platforms to benefit volunteer engagement, noting that you can even “plan out” your video ahead of time. “It doesn’t have to be entirely spontaneous,” writes Cravens. “It just needs to feel that way.” 

We're all trying to up our training game and learn best practices from those with demonstrated experience and excellence as trainers. Who better to learn from than e-Volunteerism’s very own Betty Stallings? The journal’s first editor of the Training Designs section, Stallings is a respected thought leader in volunteer engagement and training throughout the country and abroad.

As Stallings comes to the end of her training career, Erin Spink, the current Training Designs editor, interviewed Stallings and asked her to share not only her best training ideas but also additional tips, tricks, and recommendations to help today’s trainers grow in skills and knowledge. Stallings summarizes lessons from a lifetime of training experiences during her career as an international trainer, consultant, author, and keynote speaker who specialized in volunteerism, nonprofit fundraising, board development, and leadership. This opportunity to hear from one of the profession’s most revered trainers is not to be missed.

Having access to professional e-learning and course-creation software — such as Adobe Captivate^©, Camtasia^®, and Snagit^® — can be a great asset to anyone's training program. But have you ever considered using such software for multiple purposes? Did you know, for instance, that it could also enhance your recognition activities with volunteers?

In this Training Designs article, author Erin R. Spink walks you through her experience with her new training software and describes how she ultimately used it to add value to more than just her volunteer training projects.

Voluntas is a pilot project underway in New South Wales, Australia, that aims to test whether early intervention when conflict begins among volunteers can lessen the burden of destructive conflict. The pilot uses the services of volunteer facilitators trained in mediation to assist and intervene when there are difficult conversations to be had with and between volunteers.

The Voluntas committee is made up of mediators, HR professionals, and volunteer management experts to address an important unmet need in the volunteer sector: affordable conflict management services.

In this e-Volunteerism feature, authors Steve Lancken and Zeynep Selcuk explain the pilot and some of the questions it raises, such as: 

• What services are available to manage conflict and disputes?
• Can early intervention avoid expensive processes or loss later in the conflict cycle?
• Are volunteers more likely relate to volunteer facilitators and mediators?
• How does conflict impact volunteer engagement?

Voluntas’ experience will provide insights into some of the challenges in relationships that occur when volunteering.

Inquiry-based interpretation is a growing educational trend in zoos across the country.  But training zoo docents to become familiar and comfortable with this practice can prove challenging. It is critical to use existing research to develop an inquiry-focused training module that is fun, educational, and easily understood by the trainee.   

In this e-Volunteerism feature, Amy Yambor, the Coordinator of Volunteers at New York City’s famed Central Park Zoo, describes a new training module that focuses on inquiry-based interpretation. Introduced to Central Park Zoo volunteer trainees and active docents, the concept places them out in the zoo, participating specifically in group inquiry projects. Yambor explains that by having trainees participate in their own inquiry-based activities throughout their training, the volunteers begin to understand the value of this communication style. As volunteer management professionals, Yambor argues that the field must make every effort to be more effective when it comes to teaching inquiry as a communication tool.

Barwon Health, the largest and most comprehensive regional health services in Australia, concluded several years ago that its 1,000 volunteers were ready and able to improve the health of their community. So in February 2014, the health service implemented a Volunteer Training and Development program that provided volunteers with opportunities to expand their healthcare knowledge, participate more concretely in the health service's mission, and ultimately build an empowered, healthy, and sustainable volunteer base for the future.

In this e-Volunteerism feature, Barwon Health’s Lyn Stack writes that “by investing in our volunteers through health knowledge, we utilise their support to directly improve the health and wellness of our community, while also providing volunteers with opportunities to increase confidence and decrease fear of entering the health sector.”  Stack describes how the program has expanded in two years to include Australia’s first Volunteer Health and Wellness Calendar, a Healthy Living Ambassadors program, and a national public awareness campaign to help volunteers expand their own health awareness to others. “By sharing this program,” Stack writes, “we can empower all volunteer leaders to invest in and reward their volunteers through the power of knowledge.”

What do cats have to do with training?

As a trainer, it is often easier to facilitate sessions when the group has similar experiences and similar levels of expertise or starting points. Yet there is a richness of knowledge and experience that diversity can yield. Cats are not naturally herding animals, and to get them to come together as a group can be challenging. In this Training Designs, author Reva Cooper shares what she has learned about training groups when participants are at very different starting points. Her experiences and insights will no doubt stimulate your own thoughts about facilitating and “herding cats” so that differences are honored and everyone learns and grows through the training experience. 

Those who manage, lead, or work alongside volunteers often give advice to their teams, and may be surprised and perhaps frustrated when it's not acted upon. This can happen both in situations where volunteers have a lot of independence and authority to act on their own, but also when we try to encourage less experienced volunteers to make their own decisions.

In turn, volunteers may offer us helpful advice. Do we always receive it well? In this feature article, author Kirsty McDowell explores why understanding the ‘psychology of giving and receiving advice’ can help volunteer managers improve volunteer leadership practices and encourage people to act on their advice.