Episodic Volunteering/Management

Although hundreds of thousands of people volunteer with the National Park Service each year, the agency has been slow to engage volunteers in emergency management. In this feature story by Francis Shawn Bawden, who worked for the NPS for nine years, the lessons learned at Everglades National Park during the preparation, response, and recovery of numerous hurricanes in 2016-2018 provide important recommendations to emergency managers and volunteer coordinators who want to better utilize volunteers during most phases of disasters.

Episodic volunteering – as one-time or short-term volunteering is often called – is becoming the norm as times change and individuals move away from traditional volunteer roles that require consistent, long-term commitments. Technology has made it easy to find and sign up for events on the spur of the moment. It also makes it easier for organizations to organize such events and perform volunteer management functions such as recruiting, scheduling, and follow-up. Some of these events involve thousands of volunteers, and include marathons, sporting competitions, and festivals. 

One such mega event was the World Meeting of Families and the visit of Pope Francis to Philadelphia in 2015. In this Research to Practice column, reviewer Laurie Mook looks at the results of a study of the experiences of over 2,400 volunteers at this mega event in the City of Brotherly Love. Mook’s examination provides useful insights for episodic volunteer management.