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International scope - mentioning several countries

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Don't Tell: Confidentiality and the Volunteer Situation

The Samaritans are a UK-based charity that provides confidential emotional support to those who are depressed or suicidal. Volunteers provide this service through 24-hour crisis-lines and e-mail response centers. One of the keystones of The Samaritans philosophy is that their service is absolutely confidential. Their belief is that clients will be more likely to seek Samaritan services and freely express their state of mind if they feel that their conversation is protected from disclosure. In October 2003, a volunteer for the UK branch of The Samaritans, encountered a difficulty in keeping to this promise of confidentiality.

One of his callers confessed to a murder of a young girl.

He reported this to police, who then, with the cooperation of The Samaritans, tapped further conversations between the volunteer and his caller and eventually arrested James Ford for the murder of Amanda Champion.

The Samaritans then terminated the volunteer, citing his breach of the Samaritan confidentiality policy.

As you might expect, when this became public knowledge it ignited a bit of a debate in the UK over whether asking volunteers to remain silent about such matters is a good idea. After all, allowing confessed murderers to run around free doesn’t seem like the best service to the public.

While this is clearly a worst-case scenario, this situation prompted us to make a few comments about client confidentiality, volunteers, organizational responsibility, and the implications of the debate.

 

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On the Inside: The Tradition of Volunteers in Prisons

Volunteers from the Philadelphia Society for Alleviating the Misery of Public Prisons began visiting incarcerated people in 1787. Over the next 117 years, the organization continued its efforts to improve prison conditions and the treatment of prisoners. Today the same organization continues its work as the Pennsylvania Prison Society.

In 1895, Warden J.W. French, the first Warden at the United States Penitentiary at Leavenworth, realized that Federal prisoners needed an incentive to foster positive behavior. He and Chaplain F.J. Leavitt pioneered the idea of inviting people from the community to assist their institution, especially in providing literacy courses and religious services.

While much of society turns its back on convicted offenders, volunteering in prisons has always been a calling for others, both in the US and elsewhere. This article looks at how community activists, religious evangelicals, and compassionate idealists made – and still make – an impact on prison life.

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Public vs. Private Compassion: Colored Ribbons, T-shirts, and SUVs

The UK think tank Civitas just announced a new publication with the intriguing title of Conspicuous Compassion: Why Sometimes It Really Is Cruel to Be Kind, by Patrick West. According to reviewers, West feels that people who wear colored ribbons to show empathy with worthy causes and mourn in public for celebrities they have never met are part of a growing culture of "ostentatious caring which is about feeling good, not doing good." He notes that none of these public displays help the poor, diseased, dispossessed or bereaved; instead they end up only “projecting one's ego, and informing others what a deeply caring individual you are.”

Susan and Steve ruminate on how public – and private – displays of emotion or politics relate to volunteering as we know it.

Susan examines the history and philosophy of ribbon-wearing, and goes on to muse about plastic forks, Oscar Wilde, SUVs, and individual responsibility.

Steve considers the practice of “keeping score,” the perceived difference between volunteers and activists, and Worthy versus merely Good forms of service.

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Volunteers and the Evolution of Nursing

Nursing has been an integral part of patient care forever, but it was not always considered a medical profession in its own right. For centuries nursing was done privately by family members or publicly by religious orders. Prejudice and concerns for "moral decency" barred women from caring from the sick in hospitals until several wars in the 19th and early 20th centuries created the environment for change. Nursing historians have long credited the most visible pioneers of their profession, whose names are well-known: Florence Nightingale, Edith Clavell, Dorothea Dix, Clara Barton.

This article uncovers more about the evolution of nursing and how volunteers played an important, if rarely credited, role - women from many countries serving as nurses without pay or even paying their own way to the battlefront to do war nursing. Even the American poet Walt Whitman volunteered as a nurse during the Civil War, influencing his famous collection of poems, Leaves of Grass .

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World Leisure's Volunteerism Commission

World Leisure, an international organization devoted to the scientific study and promotion of leisure, has as part of its structure several commissions devoted to matters consistent with this mission. One of these – the Volunteerism Commission – was founded to organize and encourage research in all countries on all aspects of volunteering that relate to leisure and, to the extent they are deemed useful there, to disseminate to the applied sector the world over relevant research findings in this area. The socio-economic context of leisure and volunteering is explored and a case made for viewing volunteering as leisure activity. The structure and programs of the Volunteerism Commission are then examined. A selected bibliography of theory and research in this area is presented as part of the reference list.

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Volunteering as a Reflection of Life, or Wanted: Volunteer Toad Callers

One of the most fascinating things about volunteerism throughout history is that it represents the basic human response to "can you help?" It also reflects the culture, values and state of the times in which it occurs. What kinds of things are people willing to do to meet needs outside of their own? What does this tell us about our values? Our worries? Our hopes and fears?

In this issue we will share some of the original ways in which people both ask for volunteers as well as volunteer. We will also invite readers to share their own examples of wild and wonderful volunteer opportunities around the globe!

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Giving Help to Get Help: Where Do Service Exchanges Fit in the World of Volunteerism?

There are many words to describe volunteering and voluntary action, reflecting the many forms of people helping each other survive and prosper over the challenges of their time and place. Whether it is trabalho voluntario in Brazil, benevolat and volontariat in France, gotong royong in Indonesia or harambee in Kenya, supporting each other for mutual survival is a key ingredient to community the world over. In this issue we look at a very ancient, yet still modern, form of community interaction and service to each other that, even though it is no longer extensively practiced, is still is a relevant way for people to be involved in service to each other.

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Developing a Rational National Approach to Issues Affecting Volunteers

We have been privileged to travel internationally during the past few years, which gives us a very different perspective on volunteerism than anyone working only in their home country. Unfortunately, we admit to being close to despair about what is - or, rather, isn't - happening in the United States right now, particularly in comparison to other countries. The total lack of interest by the American federal government in the International Year of Volunteers is only one indicator of the problem, but before we simply complain, we need to determine exactly what we need and want from government to assist in our efforts to promote volunteering.

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Focus on Membership Development: Three Organizations Share Effective Techniques

One of the top ongoing issues of most of the all-volunteer groups in the CompassPoint Nonprofit Services’ study featured in the Winter issue of e-Volunteerism was “reaching new members and keeping them involved.” In the world of volunteer management, that translates to “volunteer recruitment, integration and retention.” The goal is the same -- to identify potential individuals who can contribute to the work of the organization, invite them to participate by clearly identifying the benefits of joining, make them feel welcome and give them a way to contribute that is appropriate for them, and then offer ongoing opportunities for growth to keep them motivated and interested. Many volunteer organizations have experienced a decline in membership. In an effort to reverse this trend, several large national and international organizations have put a high priority on membership development. In this issue, we profile some of the membership development strategies of Kiwanis International, the General Federation of Women’s Clubs and Rotary International.

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