Characteristics of Positive Deviancy in Volunteer Management

Characteristics of Positive Deviancy in Volunteer Management

The Reimagining Service campaign in the United States is an effort to change the way organizations and funders think about and support volunteer management. In addition to the usual advocacy efforts, the campaign has conducted some interesting research projects. One such project, undertaken by the prestigious Deloitte Consulting LLP group, provides insights into what volunteer managers can do to generate support for volunteering within their own organization. This Research to Practice examines the project and provides additional resources related to the Reimagining Service campaign.

 

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Tue, 03/01/2011
Thanks for this, Steve. It is nice to see studies like this being done and I can see how sharing the study will be helpful to some of the organizations with which I work. Interestingly, many organizations think they are involving lots of volunteers because they are managing events and corporate projects that last for a day or two and involve many volunteers for that moment. In my opinion, what they miss is the service component that this study identifies, the fact that the volunteers manage each other and do much of the service delivery. I have a feeling that more organizations than not are unwilling to allow that to be done - even though the services delivered are limited because they insist that paid staff deliver them. Maybe this report will help. I'd be tickled to know I'm incorrect, too.

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