Volume XVI, Issue 4, July - October 2016

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Inquiry-based interpretation is a growing educational trend in zoos across the country.  But training zoo docents to become familiar and comfortable with this practice can prove challenging. It is critical to use existing research to develop an inquiry-focused training module that is fun,... Read more
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Lutheran Community Care SA/NT (LCC) is an Australian community services organization that utilizes a formal model of volunteering. In response to changing trends in volunteering and the desire of new volunteers for more flexibility, the organization has experimented successfully with more... Read more
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Voluntas is a pilot project underway in New South Wales, Australia, that aims to test whether early intervention when conflict begins among volunteers can lessen the burden of destructive conflict. The pilot uses the services of volunteer facilitators trained in mediation to assist and intervene... Read more
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Now that we’ve gone through April, May, and June, most countries have completed their annual national “Volunteer Week” to celebrate volunteers and volunteering. Unfortunately, despite good intentions, it usually feels like the only people who are aware of the celebration are those of us in the... Read more
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Music festivals have changed dramatically in the 50 years since Woodstock, that seminal, outdoor musical event in the United States that arguably started the much slicker concept we are familiar with today. Although music festivals in the wet UK often involve standing in pouring rain and sliding... Read more
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Having access to professional e-learning and course-creation software — such as Adobe Captivate©, Camtasia®, and Snagit® — can be a great asset to anyone's training program. But have you ever considered using such software for multiple purposes? Did you know, for instance, that it could also... Read more
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Volunteering is generally presented very seriously – largely because many of the causes volunteers support are very serious. But not all. And even grim situations can evoke laughter, since a sense of humor is a great coping mechanism. Humor is also a great communication tool, especially when it... Read more
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Volunteer recognition is one of the few aspects of volunteer involvement about which we actually have quite a bit of reliable information. Mostly this is because volunteer recognition is simple to evaluate since recognition is, after all, in the eye of the receiver: “Does the volunteer feel... Read more