Lori Showalter is the Director of Volunteer & Chaplaincy Services at Augusta Health, a nonprofit, community-owned healthcare system in the United States, where she provides strategic leadership and oversight for both hospital and hospice volunteer programs.
A recognized leader in Volunteer Engagement and healthcare volunteer management, Showalter brings more than 30 years of hospice experience and over two decades of volunteer leadership expertise. She holds the internationally recognized Certified in Volunteer Administration (CVA) credential through the Council for Certification in Volunteer Administration (CCVA).
Throughout her career, Showalter has served in leadership roles at organizational, state and national levels, contributing to the advancement of volunteer services across healthcare settings.
She is a sought-after speaker and educator who has presented nationally at conferences, webinars and professional forums on volunteer management, leadership and program development. Her work includes facilitating professional networks, supporting leadership development initiatives, mentoring volunteer leaders, and creating educational opportunities that strengthen volunteer programs and enhance patient-centered care.
Known for her collaborative and innovative leadership style, Showalter is passionate about helping individuals and organizations unlock the full potential of volunteer engagement. She leads and coaches with energy, compassion, advocacy and a commitment to meaningful change. Her favorite topics include active listening, overcoming bias, fostering empathy and encouraging others to view people and situations through a broader and more compassionate lens.
