Susan Moscareillo is Director of Volunteer Services and Community Relations of the Baltimore Ronald McDonald House. She has a B.A. in Mass Communications from Towson University in Baltimore, a Certificate in Volunteer Management from Washington State University, and a Certificate in Nonprofit Management from the University of Wisconsin . She is the author of numerous articles for Volunteer Management Review (Charity Channel) and now writes for her own website: www.managingvolunteers.com .
