How I Scaled Up Volunteering from the Inside Out

For 17 years, author Sam Clift has worked in Volunteer Engagement, in paid and volunteer roles across museums, arts and educational settings. In his role as the Volunteer Resource Manager for the London Transport Museum, he reported a volunteer satisfaction rating of 93 percent in 2023! But, as Clift reports in this Engage feature, “it wasn’t always like this.” In this insightful article, Clift shares how he scaled up volunteering from the inside out of his organization, with details of the drivers that generated the progress and the investments necessary to improve the volunteering experience.