“Laddering” in Volunteer Management: What It Is, and Why It May Be Important

In this month's Points of View, Rob Jackson and Erin R. Spink consider the importance of "laddering" in the volunteer management profession. Jackson and Spink define laddering as “the opportunity to report to someone more senior than you who is also a leader of volunteers.” They help explain what difference this does and doesn't make, and why it may be important to the field. Join this important conversation about what could be the missing ingredient and a potential turning point for the future of volunteer engagement.


Always looking to share innovative ideas with our readers, this issue highlights a new American initiative called Voolla, which calls itself “the new way to give…turning volunteer skills into money for charities.” In this feature story Q&A, Stephanie Downs, founder and “chief volunteer” of Voolla, shares her story and her concept. As Downs explains, Voolla matches volunteers, their skills and their expertise with individuals or companies who need that assistance and are willing to pay for it with cash. While the transaction itself is a commercial one, the volunteer never sees the money. The customer actually pays the agreed-upon fee to Voolla and, once the service is completed, the money is donated to a charity chosen by the customer or by the volunteer or both.