Special Settings/Fields

Music festivals have changed dramatically in the 50 years since Woodstock, that seminal, outdoor musical event in the United States that arguably started the much slicker concept we are familiar with today. Although music festivals in the wet UK often involve standing in pouring rain and sliding about in muddy fields, they are still for many people an essential cultural element of summer. Festivals attract all generations and ages from many social backgrounds and they cater to a wide range of tastes. The ever-growing number of new festivals suggests that demand for them will not be declining any time soon.

Primarily about entertainment, music festivals are big businesses and require complex logistical organization. And it is perhaps surprising at first to discover that so many music festivals involve volunteers. Who volunteers? Why do people volunteer at festivals? What are they attracted to and how are volunteers  recruited? What tasks do they carry out? How are they supported and their achievements acknowledged?

In this edition of Along the Web, writer Arnie Wickens looks at some major music festivals around the world to see whether websites can shed light on this unusual combination that mixes volunteering with money-making entertainment. He explores how and why the need for volunteers is identified where the ‘community’ being served only comes together for a few days or a weekend.

Barwon Health, the largest and most comprehensive regional health services in Australia, concluded several years ago that its 1,000 volunteers were ready and able to improve the health of their community. So in February 2014, the health service implemented a Volunteer Training and Development program that provided volunteers with opportunities to expand their healthcare knowledge, participate more concretely in the health service's mission, and ultimately build an empowered, healthy, and sustainable volunteer base for the future.

In this e-Volunteerism feature, Barwon Health’s Lyn Stack writes that “by investing in our volunteers through health knowledge, we utilise their support to directly improve the health and wellness of our community, while also providing volunteers with opportunities to increase confidence and decrease fear of entering the health sector.”  Stack describes how the program has expanded in two years to include Australia’s first Volunteer Health and Wellness Calendar, a Healthy Living Ambassadors program, and a national public awareness campaign to help volunteers expand their own health awareness to others. “By sharing this program,” Stack writes, “we can empower all volunteer leaders to invest in and reward their volunteers through the power of knowledge.”

Someone once asked me how I hold my head up so high after all I have been through. I said it's because no matter what, I am a survivor, NOT a victim.          - Patricia Buckley

Volunteering with victims of crimes can be a somber experience, yet many find this area of human services to be intrinsically rewarding and psychologically satisfying. This edition of Along the Web explores formal volunteering that aids and addresses victims of crime. Author Erick Lear will review a diverse group of websites, including: direct services provided to victims; services for the victims’ loved ones; self-help groups; and online services. Lear also includes websites that provide relevant information for volunteer administrators, with a focus on tips, resources, and tools to assist with volunteer management in crisis-oriented settings.

When it opened in July 2002, the Imperial War Museum North (IWM North) in Manchester, England, unveiled an ambitious community volunteering project: the museum had recruited over 100 local residents, many from disadvantaged backgrounds, to work towards vocational qualifications in the museum prior to its opening, building confidence, gaining experience, and increasing employability. This ‘Shape Your Future’ Programme, first described by Lynn Blackadder in an October 2002 feature article for e-Volunteerism, was considered groundbreaking for the museum, while empowering and even life-changing for many volunteers.

Fourteen years later, e-Volunteerism revisits IWM North and brings readers up to date on the museum's many positive and innovative approaches to volunteer involvement since the original project began. Author Danielle Garcia reveals that IWM North continues to build a reputation as a major cultural institution, a community collaborator, and a leader in engaging what many would consider ‘nontraditional’ volunteers in service that blends self-help with accomplishing important work.

We all recognize that 2015 became a landmark year for refugees, with unprecedented levels of migration unknown since the civil disruption of World War II. In this issue of Along the Web, writer Arnie Wickens explores how specific volunteer services around Europe responded to this humanitarian crisis. He also reviews what happens when other continents face an influx of refugees fleeing from natural or man-made disasters or persecution of some kind, and highlights how local volunteer programmes and initiatives often respond. 

On June 6, 1939, youngsters who loved to hit a ball and run some bases played the first Little League baseball game at Park Point in Williamsport, Pennsylvania. Today, what began as a three-team organization has grown into Little League^® International (LLI) – spreading across the United States and into 100 countries, involving nearly 1.5 million adult volunteers committed to helping young Little League players develop athletic skills alongside concepts of character and loyalty.

Despite its world-famous work and engagement of volunteers, there has been little exchange between LLI and the volunteer management field. In this Voices, Lori Renner Larsson sets out to fill this void with her review of Little League volunteers, answering questions about their structure and how they are coordinated while sharing insights about the lasting appeal of volunteering around children and baseball.

In this feature article, Elisa Kosarin introduces behavior-based interviewing as an extremely effective screening method for assessing highly-skilled volunteer applicants. 

Kosarin’s article is based on the author’s extensive experience working for Fairfax Court Appointed Special Advocates (CASA) in Virginia, where highly specialized volunteers advocate for the best interests of abused or neglected children living under the court’s protection. Using behavior-based interviewing techniques, a  reassessment of volunteer screening and interviewing processes produced dramatic and positive results for the program, including: a significant decrease in the number of volunteers dropping or not taking cases (from 25 percent to 2 percent in just two years); and a dramatic increase in volunteer retention (from 29 percent to 48 percent over five years). As Kosarin explains, the implementation of behavior-based interviewing played a major role in this turnaround.

In addition to providing a short narrative on Fairfax CASA’s shift to behavior-based interviewing, the article includes:

• A step-by-step guide for implementing the method in a volunteer program;
• Practical guidelines for conducting the interview;
• Examples of how the method is applied in various other programs.

In the last issue of e-Volunteerism, volunteer Stephanie Myers wrote about her journey to start Mind for Athletes (M4A), an organization that helps recognize mental health issues among student athletes. e-Volunteerism has pledged to follow Myers’ efforts in future stories, but Myers’ experience immediately inspired Along the Web author Arnie Wickens to research projects around the world in which volunteers support people with mental health illnesses and related issues.

This Along the Web focuses on community mental health programmes, some of which are entirely run and led by volunteers, including volunteers who are current or past users of mental health support services themselves. While there are excellent volunteer services in mental health, not all reach out and involve people who have personal experience with such disability. So in this article, we feature those programmes that are explicitly for mental health service users and involve volunteers specifically for that purpose.

One of the most powerful things a volunteer can do is see a need and start trying to meet it. With enough passion and hard work, that initial maverick will attract other volunteers to the cause and a worthy organization will emerge and grow. That evolution might expand over time to raising money, hiring staff, and moving volunteers to governing boards and service-assisting positions. That’s the history of most of the institutions and organizations we take for granted today.

In this article, we introduce Stephanie Myers, a recent MPA (Masters in Public Administration) graduate at Villanova University in Villanova, PA. As readers soon learn, Myers is a decidedly determined young woman who is taking steps to try and change the world through her role as a volunteer and her dedication to a cause: the unrecognized – and therefore untreated – mental health issues among student athletes. To address these issues, Myers founded Mind4Athletes, Inc. (M4A), an organization so new that it doesn’t even have a Web site yet. In this article, we get to know Myers and her work, and discuss why and how she decided to form M4A.

In future stories published over the next months and years, we’ll revisit Myers and M4A to see how things are going. We hope this shared journey will give our volunteer management readers insight into how to support mavericks, Millennials, and dreamers like Myers.   

There has been considerable development since the April 2004 Along the Web article on “Volunteers in Arts and Culture." In this 2015 issue, Along the Web returns to the topic and explores a range of recently created resources that have been developed either by or on behalf of museum volunteer programs.

This article focuses specifically on museums around the world, rather than looking at the broader cultural sector in general, because there are such interesting and current materials easily available online from museums. The Web sites of the worlds’ major museums are well worth browsing in their own right. As a start, take a look at the British Museum’s site, including its volunteer page.  

Even if you don’t work in a museum or heritage setting, author Arnie Wickens notes that there is still plenty for you to enjoy and learn from in this Along the Web. Many of the research studies, training designs, or technical and practitioner resources that Wickens features can be applied widely to any setting engaging volunteers.