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Tried and True Training Exercises: Helping Non-Volunteer Staff Work Well With Volunteers

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A core goal of all leaders of volunteers is to ensure that volunteers have a great experience. If you are directly managing the volunteers yourself, that goal can be structured and achievable. But in larger organisations, where the responsibility for managing and supporting volunteers is delegated to specific departments, ensuring a consistent volunteer experience can be more difficult. One way to address this is to provide training to non-volunteer engagement colleagues who are supervising volunteers.  

This Training Designs provides practical training exercises to equip non-volunteer staff with the knowledge and skills needed to help create great volunteer experiences. Developed by the head of volunteering development at The Myton Hospices, Warwick, Warwickshire, these exercises have been used successfully to help staff gain a better understanding of volunteering, provide clarity around staff roles and responsibilities for supervising volunteers, and give ideas to manage volunteers well. The exercises are designed to be fun, generate discussion, share best practices, and be memorable. These exercises have worked for many leaders of volunteers - and they can work for you, too.