Profession/Field of Volunteer Administration

It was one of those moments in time that starts a movement – a movement to increase the recognition and support given to Managers of Volunteers. In this feature article, author Claire Teal of Volunteering New Zealand explains how the movement got started at a 2009 National Volunteering conference, what has happened over the past two and a half years, and why she is excited about what she calls a “work in progress.” Teal explains that “VNZ is on target to launch both the competencies and best practice guidelines before the close of 2012,” two exciting accomplishments that will certainly be important to Managers of Volunteers world-wide. 

During 2011, a small group of volunteer managers in the UK responded to an invitation to be part of a project that would ultimately allow them to develop new skills, extend their networks and create a team of ‘Volunteer Management Champions.’ The goal was to help create a ‘buzz’ about the volunteer management profession, and to raise the profile of the valuable work carried out by managers of volunteers across all types of organisations.

In this article, authors Rob Jackson and Sue Jones present the comments and view points of some of the volunteer managers who participated in this key group. Through the use of video and audio, these volunteer managers review their involvement and reflect on their achievements. A year on, they assess both the personal and professional impact of the project, and explain why and how more leaders and managers of volunteers should contribute to the field.

In this Voices, we underscore the fact that Steve McCurley has been remarkably prolific during his career. His earliest publications (1972- 2004) are listed in a 10-page, single-spaced bibliography on the Energize Web site. As the Director of Research for the National Center for Voluntary Action (the predecessor of the predecessor of the predecessor of Points of Light), he often contributed to their magazine, Voluntary Action Leadership, with his first article appearing in the Fall 1976 issue. We present an excerpt from that article in this issue of Voices, along with excerpts from a number of Steve's long out-of-print articles, including items he wrote for “Grapevine,” the bi-monthly newsletter he produced with Sue Vineyard beginning in the 1980s. You’ll be surprised at how much of Steve’s “Early McCurley” material still resonates in today’s world.

How many of you have actually taken the time to create a strategy for your own professional development? Have you considered what you would like to achieve professionally over the next year or the next five? So many of us discuss the need to professionalize volunteer management so that our organizations will value volunteers and the work we do, leading to greater investment in volunteerism and viewing us as internal experts. But for that to occur it must start with each of us. 

According to Sheri Wilensky Burke and Gerald (Jerry) Pannozzo, it's important for each individual to invest in professional development. There are many strategies out there to accomplish this: subscriptions to publications such as this one; memberships in professional associations, attending conferences and workshops; mentoring; and the strategy Burke and Pannozzo describe as peer career coaching. In this feature article, read how these long-time colleagues used peer career coaching to collaborate on a mutual support plan to increase their professional skills and opportunities. After reading, perhaps you can, too. 

In his final Along the Web, internationally-recognized author Steve McCurley presents a reference to himself: a guide to “where to find Steve McCurley’s stuff on the Web,” neatly divided into Books, Articles and the ever-popular “Other” category. This is one of those articles to bookmark, print and keep, scan and store. The writings of Steve McCurley, and his impact on the volunteerism profession, are definitely worth keeping. 

In 2010, United Way of King County, in partnership with 501 Commons, launched the Volunteer Impact Program (VIP) in Seattle, WA.  Now moving into its third year of operation, this free program provides volunteer management training, assessment and consulting services to local nonprofits to strengthen their ability to deliver services through the effective involvement of volunteers. In a 2011 article called “The Volunteer Impact Program (VIP): An Innovative Approach to Strengthen Volunteer Engagement Capacity,” e-Volunteerism introduced the VIP model, shared some preliminary results for participants and discussed lessons learned in delivering this intensive program to local nonprofits. In this new feature, authors Nikki Russell and Liahann R. Bannerman revisit VIP and report on some exciting long-term positive results and the challenges of delivering VIP to nonprofit organizations.

When Sarah Jane Rehnborg, Ph.D., wrote her doctoral dissertation at the University of Pittsburgh, she not only fulfilled an academic requirement but also helped document the basis of the new “Certified in Volunteer Administration” (CVA) competency-based credential for the Association of Volunteer Administration. In this issue of e-Volunteerism, we present an updated chapter from Rehnborg’s previously unpublished dissertation, “Field Test and Assessment of a Certification Program for Administrators of Volunteers.”

In this important work, Rehnborg takes readers behind the scenes of the credentialing process. She defines the key terms and extensive vocabulary used when discussing credentialing – terms like professional credentialing, licensure, certification, accreditation and diplomas. She also provides a history and rationale for certification in occupations and professions, as well as a brief overview of the ongoing objections to this practice.  Rehnborg’s work, which has been reviewed and updated for current applicability in several countries, provides important documentation of a sometimes complicated and misunderstood topic. 

What does the field think about credentialing? In this Keyboard Roundtable, volunteer management colleagues from the UK, USA, New Zealand and Australia provide their personal and widely different perspectives on the value of a professional credential. One expert thinks credentialing can be a good thing, while another believes it is a waste of time. Yet another expert debates whether credentialing is the right thing for volunteer managers as a whole, while another questions if the field could be better at credentialing and what that means.

This special Keyboard Roundtable clearly presents some very personal opinions from people who must weigh the credentialing dilemma in their own career paths. We hope these perspectives challenge e-Volunteerism readers to share their own views and opinions, too.